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Don't Feed the Trolls

How online manipulation actually works — and how to recognise it

"Don't feed the trolls" is the most repeated advice on the internet and one of the least examined. It began as guidance for newsrooms about amplification, not as a coping strategy for individuals — and the evidence for it looks very different at those two scales. This site names the tactics, shows how to recognise them, and is honest about when disengaging works and when it does not.

Four things a tactic can be doing

Bait

Provocation aimed at producing a reaction. The content is instrumental — it exists to be replied to, and the reply is the payoff.

Rhetorical

Arguments that are shaped to be unwinnable rather than to be right. The form of debate is preserved while its purpose — finding out who is correct — is quietly discarded.

Identity & coordination

Manipulating who appears to be speaking: multiple accounts, borrowed identities, or manufactured crowds. The claim being made is not in the text but in the apparent number of independent people making it.

Amplification

Manipulating how far something travels — flooding, hijacking, gaming ranking and reporting systems. The target is the distribution mechanism rather than any individual reader.

The tactic table

58 named tactics, plus 4 red lines that are a different category of act and are listed separately below. These are terms people already use, not labels coined here — and where this site supplies the definition rather than a dictionary or a named authority, the page says so at the top. Rows are ordered by how much disengaging alone achieves.

Bad faith wearing the costume of good faith — the endless sincere question, the worried ally, the debate that resets every time you answer it. Hardest to name, because each individual message looks reasonable.

Response: Recognition matters more than response. The tell is the pattern across a conversation, never any single message, and the honest advice is to judge the exchange rather than the sentence.

Several accounts — run by one person, a small group, or a loose crowd — producing the appearance of independent agreement. Manufactured consensus is the product; volume is the weapon.

Response: Disengaging no longer ends it, because you were never the audience. This is where documentation, platform reporting and support become the real moves, and where "just ignore it" starts doing harm as advice.

Organised, resourced and strategic — sometimes commercial, sometimes state-linked — blending provocation with disinformation to shift what looks normal rather than to win any particular argument.

Response: Individual response is close to irrelevant at this scale. Understanding is the point: the useful reader here is a moderator, journalist or researcher.

These are not trolling

Stalking, doxxing, swatting and organised harassment campaigns are a different category of act, not the far end of the same spectrum. Nothing above is written for them, and applying it can make things worse.

  • Doxxing Publishing private identifying information to expose someone to real-world harm.
  • Swatting Provoking an armed emergency response to someone's home through a false report.
  • Cyberstalking Sustained monitoring and pursuit of a specific person across platforms and into their offline life.
  • Harassment campaigns Organised, prolonged targeting of an individual, where the objective is to drive them out entirely.

What to do instead, and who can help →

Why it works

  • How conversations turn toxic A discussion going bad is treated as something the conversation does over time, rather than as a property of any single comment in it.
  • Why people troll Two very different explanations — stable personality traits, and ordinary people in bad circumstances — and the evidence supports both.

Responding

  • Counter-speech Replying in public so that onlookers see a claim answered, rather than to persuade the person who made it — a narrower and rarer case than most advice about replying implies.
  • Keeping a record Writing down what happened, when it happened and who saw it — a practice borrowed from guidance about stalking and harassment, not tested for the ordinary tactics documented elsewhere on this site.
  • Don't feed the trolls Declining to reply, so that provocation produces no reaction and no audience. The most repeated advice on the internet, and among the least examined.
  • The grey rock method Responding in a deliberately neutral, minimal and emotionally flat way, so that provoking you stops producing anything worth having.

Every factual claim here is tied to a source whose supporting quote has been checked against an archived copy of that source. A claim that fails that check cannot be published.